I have recently done several industry presentations which included a summary (also a reminder) of why a good travel agent is as relevant today as ever, and who is a very important resource when planning a vacation/holiday. I always use a “trusted advisor” (what I call a good or great travel agent), when booking my family’s holidays. I trust this person, as they know me, know what I am looking for and will spend the time and effort to find suitable options and enhanced deals for me. These sometimes include great air offers, as well as improved hotel packages and upgrades. (Obviously, when I travel with one of our brands, as I did recently with Trafalgar (see below) on one of their amazing trips through some of the USA’s spectacular national parks last May, or when traveling with Uniworld or Insight Vacations, or when staying at one of Red Carnation Hotels’ jewels, I will always book these directly). ...

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